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Privacy Policy
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Many internet privacy policy pages consist of little more than a small set of nice-sounding but unrealistic promises. For example, "we never give your information to anybody." Nice as that sounds, how could such a company ship a package to you if they don't give your address to the shipping carrier? The remainder of this lengthy page attempts to document, as throughly as reasonably possible, exactly how we may collect information about you and your activities, how we will use this information, when and how it may be disclosed to others, and what steps we take to protect your private information.
The PJRC on-line store collects private information about you, including your name, billing and shipping address, email, phone number, the items you want to purchase, and details about your payment.
Some portions of PJRC.COM feature mail lists, which allow you to be notified when significant changes are made to that portion of the site. Only your email address is collected.
A chat system and the gift exchange portion of the site require creating an account, where your name, email, and address are collected. Messages exchanged in the chat system are not stored or logged by our server. A public message board allows public messages to be posted, and posting a message requires the collection of your name and the message.
From time to time we receive comments, suggestions, or submissions (usually by email) of material to add to the web site.
Data collected by the on-line ordering pages is used to collect payment for the items ordered and to ship the package to you. Your contact information is used to inform you of our progress in processing your order. In some circumstances, we may use your contact information in the future (see "Unsolicited Contact" below). We also use this data to compile common business statistics that do not include any personally identifying information about you, such as financial statements.
Email addresses for notification of changes to the site are only used to send email messages when significant changes are made. These notices are only sent when very significant changes or very substantial new material is made available.
Personal information associated with the gift exchange is used according to the guidelines explained on those pages. It is not anticipated that PJRC will host future gift exchanges, and it is likely that all gift exchange data will be deleted at some point in the future.
When we receive suggestions or submissions of material to add to the site, it is often posted to a web page, as appropriate on a case by case basis.
In general, we do not disclose our web server stats, but we do not consider this information confidential and in some cases we will share private summary pages with interested parties. We do not share the "raw" server logs, which contain lists of IP numbers.
While processing your order placed in our on-line store, we must disclose some of your personal information to our bank for Visa and Master Card payment, to Western Union if they are used to send a money transfer, or to your bank if you send a personal check. In each case, we will only disclose the information necessary to process your payment. We must also disclose your name and address to UPS or the US Postal Service in order to ship your package. For shipment outside the US, we must disclose your phone number to UPS, which allows them to contact you in the event the package is delayed in customs. Every package we ship has a packing list or "commercial invoice" in a clear plastic envelop on the outside of the package. The side visible through the plastic shows only your name and billing address. Inside, the packing list or commercial invoice shows details of your order, including the items, their prices, your payment method, and your phone number for an international order (needed for customs). The packing list or commercial invoice does not show your email address or credit card number. We will not disclose your personal on-line order information to any third parties other than is necessary to process the order.
In the case of a fraudulent order placed in the on-line store, we may disclose the information we received to any parties involved (banks, credit card processing company, legitimate card holder) and to law enforcement officers or any other party involved in an investigation of the fraud.
From time to time, we may compile statistics regarding on-line orders, such as a financial statement or a chart showing countries where packages were shipped. In cases where these stats provide no personally identifying information, we may disclose them to third parties.
We never disclose the lists of email addresses collected for notification of changes to portions of the web site.
Information collected by the gift exchange is disclosed to your "buddy", who will need it to send you a gift. At the closing of the exchange, a list of who was paired with whom is published, but only with the "handles". Messages sent in the chat system are transmitted to all other users current logged into the chat area, and messages posted to the public message board are obviously displayed to anyone who reads the message board.
Material or suggestions we receive for the site itself is usually posted to the appropriate public web page. We usually disclose your name, to give you credit for your contribution, but not your email address. If you specifically request to remain anonymous, we won't disclose your name, and if you wish your email address to appear, we'll post it as you request (many people request some translation to avoid spammers harvesting their email address).
In some cases, we may contact you if there is a compelling need. For example, if a significant firmware bug is discovered and we believe you may have a product that contains that code, we would send you a message to advise you of the potential problem and provide instructions on how to upgrade. From time to time, we receive a request for a referral of someone who purchased a product, and in such a case we may forward their request to you (we'd never send them your email address, of course).
If you have submitted material to us that appears somewhere on the web site, we may forward questions we receive. Again, we will not disclose your email address, so it would be up to you to choose if you want to respond directly, or have us route your response, or not respond at all.
It is impossible to predict all of the possible circumstances that may compel us to contact you, but we will use our best judgment and we will in general avoid sending any unsolicited messages.
The information stored in this on-line ordering cookie is limited to a pair of index numbers, so that our server will be able to look up which order is yours, and an automatically generated password number, which prevents someone else from viewing and changing your order (if they were to manually reprogram their cookie data). None of your personal data is sent or stored using cookies. All of these ordering pages and the information contained in them, including the cookie, are transfered using secure SSL encrypted communication.
PJRC.COM contains no banner ads or images from other companies or organizations, who typically use cookies to track users' browsing habits. Our site doesn't use session ID strings or cookies to track your usages of the site, other than your session in the on-line ordering section.
On-line order information is stored in a database that is protected by a firewall, passwords, and network access restrictions to our local LAN. We routinely delete electronic copies of credit card numbers after orders are processed.
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